In the many years of dealing with Vendors. I have seen the good, the bad and the ugly. I have to say that in the very short time that I have been working directly with Royce Digital I have experienced some of the most polite, professional and rapid responses I have seen in a long time. I would like to personally reach out to all of you and thank you for your support. I hope that you all have a great holiday weekend and keep up the great service.
[Thomas, Account Manager]
Thank you for the quick service call with Diego yesterday. When I arrived he was already here and the copier appears to be in working condition. I wanted you to know that Balboa Yacht Club will be working on major events and regattas the next several months. This will require the copier to be producing with excellence. George and Diego have been outstanding and we appreciate their professionalism.
[Gracie, IT Director]
I would like to take this opportunity to thank you for your excellent service. Particularly from our service tech. Roger. He has been coming out here for years. We have a lot of label printers that are critical to our business for identifying the steel products we produce. He does a fantastic job of repairing our equipment when the need arises. We rely on him to keep our printers going. He always gets the job done in a timely and professional manner. He’s great to work with and knows what our needs are. Thank you again.
Fantastic Mick! Your ethics, clarity, and customer care are greatly appreciated. We will definitely have you quote the next project! Thank you again! Mick and Tony, I want to thank you both for the support provided by Royce Digital. Mick, I really appreciate your quick response to our increased and frequent schedule changes during the past few weeks. Your team supported us with every task assigned I truly appreciate their services. We are almost done with our Go Live and will conclude on Thursday evening. Many Thanks!
[Earnest, Lead Business Consultant]
On a side note, I want to commend the Royce Digital team for the outstanding work they performed. I want to point out an individual that I feel deserves a ton of credit for his knowledge and understanding of our business. I’ve had the pleasure to work with Diego on this project. Diego performed his job with leadership skills that any project manager would enjoy. That to me is a true testament to his knowledge and ability to get things done! In addition, Diego had complete control of his task that allowed me to continue my effort as the project manager. Certainly you were aware that Diego was faced with an inordinate amount of mishaps that were beyond my control and his. However, Diego handled them in a flawless manner. The way I see it, you’re lucky to have an employee on your team that performs in a professional manner and understands the way we do business. I think you know we can be a very difficult company to work with, so thank you very much! I look forward to working with your team on future projects. Thank you!
[William, Lead IT Project Manager]
Jim and Royce Digital is an outstanding reseller for Printronix products. Royce has to be in the top 5 if the not The Best vendor I work with.
[Brent, VP of Operation]